Payments, Shipping and Returns

Payments can be made through Paypal, credit card, Afterpay, Google and Apple Pay.  You can select your preferred payment method during checkout.

We ship worldwide, and all orders are shipped with tracking using Australia Post.

Domestic Orders -  We offer Flat Rate Parcel Post and Express Post shipping rates, and both services come with full tracking.

International Orders - Our International orders are shipped via Air Mail which includes tracking.  Estimated shipping time is 2-3 weeks.

Yarns available in store are shipped by the next business days after purchase, and 'pre-order' yarns take around 2-3 weeks to prepare and ship. Multiple orders are shipped separately unless otherwise requested.  Orders, once received are not able to be split.

It is very rare that customers return their orders, but If you're not 100% satisfied with your Skein purchase you can return your items for exchange or full refund within 60 days after payment was received. Please contact us before returning the item/s. Goods must be returned in their original condition.

Post all returns to

SKEIN
PO BOX 189
COFFS HARBOUR, NSW 2450
AUSTRALIA

My parcel has not arrived what do I do?  Please contact us.  If your parcel has gone astray, have no fear - we'll make sure that it arrives!